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Search - Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition

Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
Call Center Agent Motivation and Compensation The Best of Call Center Management Review Second Edition
Author: Brad Cleveland, Susan Hash
The link between motivation and performance is a truly powerful one. In successful call centers, you?ll find leaders who understand how to energize and inspire their staff?despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes. In the pages of Call Center Agent Motivation and Compensation, you?ll ...  more »
ISBN-13: 9781932558029
ISBN-10: 1932558020
Publication Date: 8/1/2004
Pages: 184
Edition: 2nd
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Publisher: Call Center Press
Book Type: Paperback
Members Wishing: 0
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