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Business focused it and service excellence - 2nd edition
Business focused it and service excellence 2nd edition Author:David Miller A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers, is central to this radical re-think on service delivery. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the busines... more »ses they seek to serve.« less