20 Ways to Manage Better Author:Andrew Leigh This volume provides guidance on crucial issues: appraising, coaching and negotiating; objective setting; report writing and dealing with problem people. Revised and updated throughout, this book incorporates new chapters on assertiveness, leadership and decision-making, networking, team briefing and force-field analysis. The chapters contain ch... more »ecklists and real-life examples designed to help busy managers improve their performance. Andrew Leigh is the author of "Effective Change".« less